Shipping Policy

Shipping Charges:

ODE Collective shipping charges are exclusive of VAT and calculated during checkout; these may vary based on current courier partner rates or special offers.

We prioritize providing a seamless shipping experience for our valued customers. Once your online purchase is complete, our shipping teams will dispatch your order within 24 hours and will be delivered to you within 1-3 business days*. With the ‘Express Shipping’ paid service, the order is processed on top priority and delivered within 4 hours from time of purchase.*

*See order timing cut offs below.

Delivery Service Options:

* Day 0 is counted as the date the order has been made

Shipping Charges:

Online orders once paid, cannot be cancelled or redirected.

Once the payment is made, the confirmation email will be sent to your registered email address  within 24 hours of purchase.

We do not accept Returns & Refunds to preserve the hygiene of every piece of jewellery.

Note - Any claim for damaged goods can only be accepted within 2 hours of delivery.

In the unfortunate case where a damaged item has been delivered, as we utilize a third-party delivery service, the refund amount will have shipping costs deducted from it. All types of delivery shipping costs are non-refundable(Express, Next Day Standard & Standard)

Free Shipping

For customers in the UAE (excluding remote areas), we are pleased to offer complimentary Priority Shipping for orders above AED 5000. Dubai locations will follow Express shipping protocol and other Emirates will enjoy a 24 - 48 hr delivery timeline).

Order Processing & Delivery

After you place an order with us, our team of experts in quality control begin to assemble your order with utmost care and get them well packaged before handing over to our shipping team for smooth dispatch to deliver to your doorstep.

We take pride in giving you quality products and a hassle-free shopping experience. Tracking details will be emailed to you once your order is dispatched from our shipping partners. All orders require a signature upon delivery. We encourage you to inspect your order package upon delivery for any signs of damage or tampering that may have been caused due to transit.

For any further inquiries, please contact our customer support team: support@odecollective.com

Your satisfaction and trust are paramount to us, and we are committed to ensuring that your shopping experience with us is nothing short of exceptional. Packaging / Gifting Service Each order is prepared and packaged in their custom boxes with the utmost care and attention to detail. For Silver & Semi Precious jewellery pieces, authentication certificates will be included into the package for your safekeeping.

If your purchase is intended to be a gift, we offer a bespoke gifting service that adds an extra touch to the presentation of the order, makes personalization easy and includes the following:

1. Custom-designed Gift Message Tag attached to the bag, you can have personalised
2. Luxury Ribboned box finishing
3. Ode Collective Art Tissue Paper stuffing inside the Shopping Bag perfumed with our signature scent

Ready to Gift?

1. To include a personalized message with your gift, simply click on the “This is a Gift” option at the time of check out.
2. Please note that each order can only be processed as a Gift or a regular purchase. If you need a combination of both, please place separate orders.
3. Each order can only be shipped to one single destination. If you need to ship to multiple locations, please place separate orders.

The Ode Collective reserves the right to update its shipping policies and rates at its discretion without prior notice. Any changes will be promptly posted on the website. We encourage you to regularly review the shipping policy on our platform to stay informed about any changes. If you have any further queries regarding shipping or delivery timelines, please do not hesitate to reach out to our customer support team at support@odecollective.com